Frequently Asked Questions

Grande Cayman Resorts

At Grande Cayman Resort, we understand that you want to plan for the best vacation experience possible. We are here to help answer all of your questions, as well as to put your mind at ease for a fun and relaxing beach vacation. Below you’ll find Frequently Asked Questions that are common to our visitors.

Reservation & Check-In FAQs

  • How old do I need to be to stay at this resort?

    Everyone in the room must be 21 years or older unless they are accompanied by their parent or legal guardian.

  • What time is check-in and check-out?

    Check-in time starts after 4:00 PM (there is someone there 24 hours). Check-out time is before 11:00 AM.

  • Are early check-ins and late check-outs possible?

    Not during the summer season (April-August). You can put in a request with the front desk (843-449-3361) during the off season but it is never guaranteed.

  • Do I need a credit card at check-in?

    The credit or debit card used to make a payment or reservation must be presented at check-in with a matching valid photo ID.

  • Can I pay my balance in cash?

    No, cash is no longer accepted as a form of payment.

  • Can I book a reservation without a deposit?

    An advance deposit equal to the first night’s stay is due at time of booking. The remaining balance is due at time of check-in.

  • What is the tax percent on a room?

    13%

  • What is included in the resort fee?

    The resort fee covers parking, pool towels, local and domestic long-distance calls, and maintenance associated with the resort’s on-site amenities.

  • How much is the security deposit/worry free vacation fee?

    A $100 security deposit is required at check-in (via credit card) and is refundable at check-out minus any incidental charges during the time of stay. You can also purchase the Worry Free Vacation for $49.99 plus tax, non-refundable, paid with your first night stay deposit.

  • What is the security deposit/worry free vacation fee for?

    The security deposit is a required temporary charge at check-in (via credit card) and is refundable at check-out minus any incidental charges during the time of stay.

    The optional Worry Free Vacation Fee is a non-refundable fee that can be added to your reservation and will cover up to $1,000 in non-negligent damage that may occur during your stay.

    • The Worry Free Vacation Fee is not insurance but is an agreement that covers non-negligent or accidental damage. Non-negligent or accidental damage may include but is not limited to: scratches to the wall, accidental breakage of glassware, spills, minor stains, and accidental furniture breakage.
    • The Worry Free Vacation Fee does not cover intentional or neglectful damage to the unit. This may include but is not limited to: damage caused by a party, damage caused by smoking or pets, theft or removal of unit inventory, or furniture breakage if determined negligent.
    • Guests’ personal property is not included under the terms of the Worry Free Vacation Fee.

  • Can I pay my security deposit in cash?

    No, all reservations will require a valid credit card to be authorized in the amount of $100 in lieu of a cash deposit. We no longer accept cash as a form of payment.

  • Can I make payments on my balance before my vacation?

    You can make payments up to 30 days before your arrival date. All cards used to make payments must be presented at check-in by the card holder with matching ID.

  • How do I adjust my reservation?

    Contact the reservations department to request changes to a reservation. If you booked through a third party, such as Expedia, Hotels.com, or Booking.com, you must contact that company directly regarding changes or cancellations.

Property Policy FAQs

  • Does the resort allow smoking?

    Grande Cayman Resort is smoke-free. Absolutely NO SMOKING is allowed in guest rooms, on balconies, or common areas around the property. Guests may smoke in outdoor designated smoking areas only. A $250.00 cleaning fee will apply if smoking occurs within a guest’s room.

  • What is the cancellation policy?

    We understand plans change which is why we created our risk-free cancellation and change policy.

    • The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the ORIGINAL arrival date.
    • Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates.Once the advance deposit funds have been reallocated to future stay dates, they are NON-REFUNDABLE. We strongly encourage you to purchase our Vacation Protection Plan at time of booking. Please note that changes to the reservation will be subject to availability and any room rate differences
    • Advanced purchase rate reservations are NON-REFUNDABLE and NON-MODIFIABLE.
    • Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds.
    • For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. Payment of full stay is required upon check in. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.

  • What is the Vacation Protection Plan?

    Life happens. We never know what life events may arise at the most inopportune time. That's why we offer a Vacation Protection plan. This is an optional, non-refundable charge you can select at the time of booking. If selected, it allows you to cancel your reservation up to 4:00 PM on the day of arrival and receive a 100% refund of your advance deposit.

  • What is your refund policy in the event of a hurricane?

    HURRICANE CANCELLATION POLICY: In the event of a pending hurricane and the Governor issues a mandatory evacuation, guests will receive a full refund. If there is not an evacuation, guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.

  • What is the resort's Do Not Disturb policy?

    Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period- of- time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.

Condo FAQs

  • Are linens provided?

    Yes

  • What room types have a washer and dryer provided?

    3 bedroom condos.

  • What bathroom and kitchen supplies are provided in my unit?

    Toilet paper, soap bars, bath towels, one travel size dish soap. (paper towels and laundry detergent are not provided due to allergies)

  • What is included in a galley & full kitchen?

    Full size refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.

  • What is included in an efficiency kitchen?

    A small refrigerator, small stove/oven, microwave, sink, pot, pan, dishes, cups, and utensils.

  • What amenities are included in my room?

    Every room is equipped with a hairdryer, iron & ironing board, and safe.

  • What housekeeping services are available daily?

    To help ensure the safety of our guests and employees, housekeeping services are limited to removing trash and refreshing your towels on a daily basis.

  • Do any rooms have a Jacuzzi tub?

    No.

  • Do you have room service?

    No.

  • Is there Wi-Fi available?

    Yes,

Property Amenity FAQs

  • What restaurants are available at the resort?

    On-site dining options include Due South at 72nd, Turtle Bay Café, the Tiki Bar, and Starbucks. Hours may vary seasonally.

  • What water amenities are offered at the resort?

    Our amenities include 1 outdoor pool, 1 indoor pool, 3 indoor hot tubs, 1 outdoor hot tub, an indoor lazy river (250 ft), and an indoor mushroom kids' pool. We also offer a Silly Sub and a water slide, please note that both are seasonal and not heated.

  • What water amenities are heated?

    All water amenities are heated except the waterslide and Silly Sub Waterpark, which are seasonal and not heated.

  • What are the pool hours?

    9AM to 11PM

  • Are pool towels available?

    Yes but they are not allowed to be brought to the beach. Please bring your own beach towels.

  • What other amenities are offered at the resort?

    Exercise Room, Gift Shop, Giant Chess & Checkers, and Shuffleboard.

Parking FAQs

  • Does the resort provide parking?

    Yes. Parking is included in the resort fee and is available in the garage attached to the resort and the open lot across the street.

  • What is the parking garage height clearance?

    The parking garage clearance is 6 ft. 8 in.

  • Are trailers and motorcycles allowed at the resort?

    Trailers are not permitted on property. Motorcycles are allowed, but need to park in the open lot across the street.

  • How many parking passes will I be given?

    Standard Rooms, Efficiencies, One-Bedroom Suites, and One-Bedroom Condos receive one parking pass. Two-, Three-, and Four-Bedroom Condos receive two parking passes.

  • Does the resort provide electric vehicle chargers?

    No.

Pet FAQs

  • Can I bring my pet with me on vacation?

    Grande Cayman Resort is not pet-friendly, so pets are not permitted. Service animals are permitted in accordance with ADA requirements.

  • Are dogs allowed on the beach?

    From May 1 through Labor Day, dogs are allowed on the beach only before 10 AM and after 5 PM. From the day after Labor Day to April 30 each year, dogs are allowed on the beach at any time of day. At all times when dogs are allowed on the beach, they must be on a leash that's seven feet or shorter, and you must pick up and properly dispose of the droppings.

Miscellaneous FAQs

  • Is breakfast provided at the resort?

    Breakfast is available for purchase at Due South at 72nd.

  • Are cribs available?

    Pack and Plays are available on a first come, first serve basis.

  • Am I allowed to grill at the resort or on the beach?

    No. Grills are not allowed at the resort or on the beach due to fire and environment codes.

  • Are roll-a-way beds available at the resort?

    No.

  • Can I fish on the beach?

    Yes, you may fish on the beach, but South Carolina requires a license to fish from the surf.  No license is needed to fish from a public fishing pier. Please call the city’s Chamber of Commerce for additional information at (800) 356-3016.

  • Can I rent chairs and umbrellas for the beach?

    Yes you can through Johns Beach Services (843-448-6454) and can be purchased by the lifeguard on the beach. Prices vary depending on length of rental, please contact Johns Beach Services or speak to a lifeguard for exact pricing.

  • Can I rent a beach wheelchair on my vacation?

    Beachgoing wheelchairs are available through several third-party rental companies in Myrtle Beach. Availability, pricing, delivery options, and restrictions vary by provider.

  • Can I rent bicycles while I’m on vacation?

    The closest bike rental company is the Pee Dee Bicycle Company (843-839-4657).

  • How far away is the airport?

    Myrtle Beach International Airport is 10 miles or approximately 19 minutes away from the resort.

  • Is there a shuttle to and from the airport?

    No. Taxis are available upon request at the front desk (843-449-3361).

  • Is there a shuttle to the local attractions?

    No. Taxis are available upon request at the front desk (843-449-3361).

  • What attractions are located near the resort?

    Nearby attractions include the Myrtle Beach Boardwalk, Broadway at the Beach, Hollywood Wax Museum, Myrtle Waves, Broadway Grand Prix, and Family Kingdom.

  • Is there a grocery store nearby the resort?

    Yes there are grocery stores within a 5-15 minute drive of the resort.

  • Do you offer a concierge on site?

    Yes.

  • Where can I find guest reviews for the resort?

    Tripadvisor.com is a website used for guest reviews.

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